Key Responsibilities: Primary responsibilities for meeting and exceeding enrollment targets for study abroad programs in the assigned region; Maintain constant contact with prospective students, advising them throughout the program decision-making process and guiding them through the post-acceptance and pre-departure procedures, including advising on complex immigration and visa processes;

Report to:  Head of Academy

Location: HCM

Quantity: 01

 

Key Responsibilities

 

  • Primary responsibilities for meeting and exceeding enrollment targets for study abroad programs in the assigned region;
  • Maintain constant contact with prospective students, advising them throughout the program decision-making process and guiding them through the post-acceptance and pre-departure procedures, including advising on complex immigration and visa processes;
  • Meet or exceed enrollment targets by maximizing the conversion of applicants to paid participants during the application and pre-departure process;
  • Develop and execute strategies to inform students about Apax Franklin programs at all phases of the application and acceptance process, and to improve student conversion;
  • Provide superior student-centered customer service throughout the admissions and pre-departure process;
  • Process applications efficiently and independently administer admission decisions to Apax Franklin programs;
  • Address and resolve all levels of escalated situations and emergencies that arise during the application and pre-departure process, exercising professional discretion;
  • Initiate regular, proactive and timely contact with applicants, participants, parents, and institutional study abroad advisors (from member and non-member schools) throughout the entirety of the enrollment cycle with the goal of increasing program enrollments;
  • Maintain in-depth knowledge of each Apax Franklin program & location and proactively discuss components (academics, housing, etc.) of each with applicants; 
  • Advise prospective, accepted, and confirmed students on complex visa;
  • Ensure the integrity of participant data in the database systems;
  • Manage the editing process for pre-departure materials, visa instructions and other information delivered to participants upon acceptance to Apax Franklin program;
  • Respond in a timely manner to all questions, issues, problems, and/or needs of the students, parents, institutional study abroad advisors, resident staff and corporate staff related to the job duties as outlined.
  • Uphold the highest level of student-centered customer service and professional discretion in any situation;
  • Maintain efficiency in processing applications
  • Accuracy of data and other participant details

 

Knowledge, Skills and Abilities

 

  • Must be comfortable making informed decisions independently to resolve a variety of issues and emergencies
  • Bachelor Degree in Sales & Marketing, Business Administration or related field.
  • Work Experience: 2- 3 years of work experience in a sales and/or customer service oriented field. Demonstrated interest in education abroad or higher education is preferred
  • Experience Abroad: Personal study or living abroad experience is an advantage.
  • Sales: Demonstrated success in achieving sales or enrollment targets strongly preferred
  • Student-centered Customer Service: Must have strong service skills and the ability to resolve issues fairly and expediently. Must be able to exude empathy and control over the phone and in email 
  • Time Management: Must have the ability to plan for and manage multiple tasks and priorities simultaneously and on tight deadlines
  • Administration - Must have strong organizational and administrative and reporting skills and extreme attention to detail
  • Technology - Must have solid experience working with Microsoft Office Programs including Word, Excel and Outlook. Must know how to set up mail merges and how to format spreadsheets and documents. Must be comfortable with learning new databases and technology 
  • Flexibility – Must have a high tolerance for ambiguity and the flexibility necessary to respond quickly and appropriately to changing circumstances and priorities

 

Please send your resume to : hr.hcm@apaxfranklin.com or contact HR Department:

Address: 6th floor 198 Nguyen Thi Minh Khai, Ward 6, District 3, HCMC

Phone: (028) 7300 9688